Refund Policy

1. General Refund Rules

Most of our airline tickets, hotels, pre-paid car rentals, vacation packages, and service fees are non-refundable. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:

• You have applied for a cancellation and refund with us and the airline rules allow for refunds.
• You are not a "no show" (most "no show" bookings are ineligible for any waiver from suppliers for refund processing).
• We are able to secure waivers from suppliers to process this requested cancellation and refund.

2. Processing Time

Once your cancellation request has been received, we will work with the suppliers such as airlines, hotels, and car-rental companies to generate a waiver based on airline and other supplier rules and we will notify you of the supplier decision. Generally, the refund process takes between 1-2 billing cycles (up to 60 days) depending on the airline's processing time.

3. Agency Service Fees

Please note that all agency service fees associated with the original booking are strictly non-refundable.